Privacy policy

Website: writer’shigh.com

Company Name: Writer’s High Ltd., a company registered in England and Wales (Company No. 16015310)

Registered Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ

Contact Email: writershighelp@outlook.com

1. Introduction

Writer’s High ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who This Policy Applies To

This policy applies to:

  • Students who use our platform to find or book tutoring services.
  • Tutors who offer services through our platform.
  • Visitors who browse our website or contact us.

3. What Data We Collect

We may collect and process the following personal data:

a. Account Information
  • Full name
  • Email address
  • Password (encrypted)
  • Date of birth
  • Profile photo
b. Tutor-Specific Information
  • Experience
  • Payment details (via third-party processor)
  • Availability
c. Student-Specific Information
  • Booking and payment history
  • Feedback and ratings
d. Technical and Usage Data
  • IP address
  • Device type and browser
  • Cookies and tracking data (see Section 8)
  • Site usage logs and click behaviour
e. Communication Data
  • Emails, chats, or messages via the platform
  • Support requests or complaints

We do not knowingly collect personal data from children under 13 without verified parental consent.

4. How We Use Your Data

We process your data for the following purposes:

Purpose Lawful Basis
To create and manage user accounts Contract
To facilitate communication between students and tutors Contract
To process payments and invoices Contract / Legal Obligation
To improve our services Legitimate Interests
To comply with legal obligations (e.g., HMRC) Legal Obligation
For marketing (where consented) Consent
To detect and prevent fraud or misuse Legitimate Interests

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Payment providers (e.g., Stripe)
  • Hosting and IT providers
  • Email and marketing platforms (if consent is given)
  • Legal authorities if required under UK law

All third-party providers are bound by data processing agreements under UK GDPR.

6. International Data Transfers

Your personal data is stored primarily in the UK and the EEA. If data is transferred outside the UK, we ensure adequate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with UK "adequacy" decisions

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • User accounts: kept while active, and up to 6 years after closure for legal purposes
  • Payment records: retained for 6 years under tax law
  • Marketing data: kept until consent is withdrawn

8. Cookies and Tracking

We use cookies to:

  • Remember login sessions
  • Analyse website traffic
  • Personalise user experience

You can manage your cookie preferences in our Cookie Policy or through your browser settings.

9. Your Data Protection Rights (UK GDPR)

You have the following rights:

  • Access – Request a copy of your personal data.
  • Rectification – Correct inaccurate data.
  • Erasure – Request deletion of your data ("right to be forgotten").
  • Restriction – Limit processing under certain conditions.
  • Data portability – Request your data in a portable format.
  • Object – Object to processing based on legitimate interest or direct marketing.
  • Withdraw consent – Where we rely on consent (e.g. email marketing), you may withdraw it at any time.

To exercise your rights, contact us at writershighelp@outlook.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

10. Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information, including:

  • SSL encryption
  • Encrypted password storage
  • Access controls
  • Staff training

11. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you by email or through the platform. Please review this page regularly for updates.

12. Contact

If you have any questions about this Privacy Policy or our data practices, contact:
Email: writershighelp@outlook.com
Post: 71-75 Shelton Street, Covent Garden, WC2H 9JQ